Yellow Fields

      Frequently Asked Questions, Continued:

      3) Q: How can I tell if an animal is really a service animal and not just a pet?

       

        A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.

       
      4) Q: What must I do when an individual with a service animal comes to my business?

       

        A: The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.

       
      5) Q: I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals in?

       

        A: Yes. A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability. This does not mean you must abandon your "no pets" policy altogether but simply that you must make an exception to your general rule for service animals.


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      The product you are ordering is "Customized" to your animal with critical information for that animal only. As a result, we cannot "resell" the product if it is returned. Once you have purchased the product and it has been delivered, you agree to a NO CHARGEBACK rule. USARplus (USA-R.ORG) will do everything in its power to make you happy - we will reprint or resend the product should you not get delivery.

      We stand behind our products, and if we make a mistake on your order we will reship replacements. However, it is important that you review your order carefully yourself to ensure that you didn't make any spelling or date mistakes as we cannot provide refunds for your ID cards once they are made and shipped.

      We follow the Return and Reprint policies as stated by Amazon. We will reship your order, if you don't receive it, within the first 90 (ninty) days. After the 90 day period has expired, there will be a $25.00 reprint fee. All of our orders are shipped with USPS tracking, and that tracking number is emailed to you when your package is shipped. If you do not notify us within 90 days that you have not recieved your package, then the reprint fee may apply. We cannot be responsible for any package shipped over 1 year.

      Refunds will only be honored in the first 72 hours (3 Business days/hours) of the order process date and time. After 72 hours, we will issue a "store credit" only. Due to our financial instituation limitations, we are not allow to refund money after a three day period.

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